At Ganten, we strive to provide you with the best possible shopping experience. To help you find the information you need quickly,
we’ve compiled a list of frequently asked questions covering various topics, including refunds and shipping.
We offer a 30-day return policy for your satisfaction. Contact our support team to initiate a hassle-free return process. Refunds are processed quickly upon receipt of the returned items.
We want you to be completely satisfied with your purchase. If you’re not happy with your earphones, you can return them within 30 days of delivery for a full refund or exchange. The items must be in their original condition, unopened, and with all the packaging and accessories included.
We offer free standard shipping on all orders over $50. For orders below $50, a flat rate of $5 is charged for standard shipping. Expedited shipping rates are calculated based on your location and the weight of your order. The exact shipping cost will be displayed during checkout.
Yes, we ship to select countries worldwide. During checkout, you’ll be able to see if we deliver to your location. Please note that international shipping may be subject to customs fees and import duties, which are the responsibility of the customer.
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on our website or the carrier’s website. If you have any issues tracking your order, please contact our customer support team for assistance.
We offer standard and expedited shipping options to ensure you receive your earphones quickly and conveniently. Our standard shipping typically takes 3-5 business days, while expedited shipping takes 1-2 business days. Please note that shipping times may vary depending on your location.
To start a return, please contact our customer support team at [email protected]. Provide your order number and the reason for the return, and we’ll guide you through the process.
If you’re returning the earphones due to a defect or incorrect item received, we’ll cover the return shipping costs. If you’re returning for other reasons, such as a change of mind, you’ll be responsible for the return shipping charges.
Once we receive your returned items and verify their condition, we’ll process your refund within 3-5 business days. The refund will be issued to your original payment method. Please note that it may take a few additional days for the funds to appear in your account, depending on your bank’s processing time.
Enjoy free standard shipping on orders over $50. We offer fast and reliable delivery options, including international shipping to select countries. Easily track your order online.
Find the perfect earphones with our detailed product descriptions and expert guidance. We provide a one-year limited warranty and dedicated technical support for your peace of mind.
We understand that everyone has different preferences and needs when it comes to earphones. To help you find the perfect pair, we’ve created detailed product descriptions and specifications on our website. If you need further guidance, our knowledgeable support team is always ready to assist you in making the right choice.
We take great care in ensuring that every earphone we sell meets our strict quality standards. However, in the rare event that you receive a defective product, please contact our customer support team immediately. We’ll work with you to resolve the issue and provide a replacement or refund.
All Ganten earphones come with a one-year limited warranty, covering manufacturing defects. If your earphones develop a problem within the warranty period, we’ll repair or replace them free of charge. Please keep your proof of purchase handy when making a warranty claim.
If you need technical assistance with your Ganten earphones, our support team is here to help. You can reach out to us via email at [email protected]. We’ll provide guidance and troubleshooting steps to resolve any issues you may encounter.
We are available 24/7 to assist you as best as we can.
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